Mobile App Privacy Policy

At MedCall Advisors, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our mobile applications (“Apps”). By using our Apps, you consent to the practices described in this Privacy Policy.

The Information We Obtain

Personal Information: We don’t collect any personal user information in our app, outside of name and phone number. Our mobile user app is intended for triage injury calls and any personal information is collected via telephony for injury claims purposes.

Device Information: We may collect information about your mobile device when you use our Apps, including the device type, operating system version, unique device identifiers, and mobile network information.

Usage Information: We may collect information about how you use our Apps, such as the features you access, the buttons you click, and the pages you visit. This information helps us understand how you interact with our Apps and improve their functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

Children’s Privacy

Our Apps are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we may have collected information from a child under 13, please contact us, and we will promptly delete the information.

Customers and Other Authorized Users

MedCall mobile app is intended for Customers and other Authorized users. Other authorized users of information resources available on or through this mobile app may use them solely as and to the extent that have been authorized to do so. We request information from customers and other authorized users to authenticate them and verify their authorized use of the products, services, and other resources we provide.

Disclosures of Information

We may disclose certain information we obtain in order to provide certain products, services and information resources and to develop, promote, and support our products and services, solely as our agreements with our customers, other authorized users, vendors, technology partners, marketing partners and others permit. In order to ensure continuity of the Company Website and the integrity and availability of the information required to provide it and our products and services, information provided to us may be backed up or archived, and this may include the storage of information at facilities operated by our vendors. Finally, we may disclose information as we believe necessary to: (a) comply with applicable law and regulations, which may include disclosures made in response to any subpoena, document request, or other legal request seeking the disclosure of information that appears to have been lawfully issued; (b) perform under and enforce the terms and conditions under which our products and services are provided; (c) exercise our legal rights in its products, services and resources and to otherwise protect its assets; and (d) protect our rights, reputation, and property, or that of our users, affiliates, or the public. The information we obtain in connection with the Company Website is not sold, rented, or otherwise disclosed to any person or entity except as this policy states.

Access and Changes to Information; Deletion of Information.

Customers and authorized users of our products, services, and information resources have access to the information We store about them, and may change that information at no charge, provided that doing so is consistent with their respective agreements with Us. Certain information services we provide may reflect patient information as it appears in the medical records of those patients that are maintained by the medical professionals they consult. We may retain the information we obtain for a period sufficient to provide the products and services that our customers request, as necessary to comply with our legal obligations, and as our management deems appropriate.

Compliance, Questions and Concerns

We monitor our compliance with this policy. Questions or concerns should be directed to [email protected]. Complaints will be acknowledged, investigated, resolved between Us and the parties concerned when possible, and reported to governmental authorities as the applicable law requires and as appropriate.


We strive to have all MedCall employees and suppliers conduct themselves is the most professional manner. If you have a concern with an employee or supplier, please complete this anonymous form to voice your concern. Your feedback is greatly appreciated.

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