MedCall Advisors provides a comprehensive enterprise claims management platform. Injured workers are directed to contact MedCall directly 24/7/365. Each caller is greeted by a compassionate medical assistant who will immediately connect the worker to a physician board certified in Emergency Medicine. All calls are recorded and archived to assure a truthful and accurate account is memorialized reducing fraud and litigation. The physician assesses the injury or illness and assumes responsibility for making the appropriate medical decision. Physician my advise, prescribe or refer. Once the encounter is complete, the medical assistant notifies the employer of the event and work restrictions if any. As soon as the physician signs the chart a comprehensive first report of injury is sent to the carrier or TPA as directed. The same day report contains actionable and reliable intelligence enabling the stakeholders to initiate appropriate cost containment protocols.
MedCall Advisors provide treatment to injured workers, not triage. Better outcomes, employee satisfaction, time savings and both direct and indirect cost savings. Guaranteed lower medical cost.
MedCall Advisors Workers Compensation Cases
Delivery truck driver contacted MedCall presenting a severe upper arm injury. The driver heard his arm “snap or pop” while carrying a sofa upstairs. The physician on staff asked for a quick photo to be uploaded into the portal. The photo revealed an obvious torn bicep muscle. The physician explained that while a trip to the ER is usual for this type of injury, the fact is there is really nothing the ER can do for this type of injury except to perform an MRI to confirm the injury. The physician recommended the driver go home, put an ice pack on the injured area and take ibuprofen to control swelling. He instructed the call coordinator to make appointment with orthopedic surgeon ASAP and let the surgeon coordinate the MRI and next steps. Patient is to follow up with Med Call with any changes.
Supervisor from a machine shop contacted MedCall regarding a worker who sustained a serious forearm laceration. The supervisor had already called 911 and an ambulance was on the way. The physician asked how the injury happened and for details on the status. The supervisor stated that the laceration was quite deep and that he had seen exposed tissue. They were applying firm pressure with a towel wrap. The physician said the biggest concern would be a severed tendon and in this situation the tendon could dry out before the patient could be treated in the ER. They physician suggested soaking the wrap with water and continue pouring water over the wound to keep the tendon as moist as possible. This would increase the likelihood of a successful tendon repair reducing the loss of motion and reducing the risk of a long-term disability resulting from the injury.
Electric company crew working remotely. > 4 hours rough road drive to small town. 47 year old male stepped out of basket and fell, dislocating shoulder. Established no circulatory or nerve injury by directed exam. Talked foreman through the “Eskimo” type shoulder relocation and immobilization with a T-shirt. The bumpy drive with a dislocated shoulder would have been quite painful and may have resulted in further injury. He saw the occ med physician next day and was given a proper sling. Saved ER visit, potential further damage, and much pain avoided.
22 year old male called in for rapid hearing loss left ear. Thought was due to wax from wearing earplug protection. On history and directed exam it became obvious that this was nerve deafness not conduction deafness from wax or middle ear fluid. He was referred same day urgently to ENT with diagnosis of permanent deafness that ear, however was able to avoid same fate for other ear by early treatment. Savings? Total deafness avoided, and case subrogated to medical coverage.